OUR PRIVACY POLICY

This Privacy Policy explains how Northern Supply Hub collects, uses and protects your personal information when you visit our website, place an order, or contact us. We are committed to ensuring your privacy is resperole and your data is handled securely.

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1. INFORMATION WE COLLECT

We collect personal information that you provide to us, such as your name, email address, phone number, billing and shipping address, company details (for trade customers), and order or enquiry information.
We also collect certain information automatically when you visit our website, including your IP address, browser type, device information and browsing behaviour.

2. HOW WE USE YOUR INFORMATION

We use your information to process and fulfil orders, respond to enquiries, manage your account, provide customer support and process trade applications.
We may also use your information to improve our website, communicate important updates and send marketing communications where you have given consent.

3. SHARING YOUR INFORMATION

We do not sell or rent your personal information.
We may share your information with trusted third parties who help us operate our business, including payment processors, delivery companies and other service providers.
These parties are required to keep your information secure and only use it for the purposes we specify.

4. COOKIES

Our website uses cookies and similar technologies to ensure it functions correctly, to remember your preferences, to analyse traffic and to support marketing activities.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. DATA RETENTION

We keep your personal information tor as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting and regulatory requirements.
When your information is no longer needed, we will securely delete or anonymise it.

6. YOUR DATA PROTECTION RIGHTS

You nave the right to access, correct, upoate or delet vour personal intormation, You can also obecao on restrict certain types of processing, withdraw consent (where applicable) and request data portability.
If you have any concerns you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. DATA SECURITY

We keep your personal information tor as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting and regulatory requirements.
When your information is no longer needed, we will securely delete or anonymise it.

8. INTERNATIONAL DATA TRANSFERS

Some of our service providers may be based outside the UK and EEA. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

9. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 18 and we do not knowingly collect personal information from anyone under this age.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle vour data please contact us using the details below.

Email: info@northernsupplyhub.co.uk

We aim to respond within 1-2 working days.